Privacy Policy

Who I am

Su Smith Psychic Medium is run by me, Su Smith, as a sole trader based in the United Kingdom. I am responsible for (the "data controller" of) any personal information you share with me. If you have any questions about this policy, please get in touch through my Contact page.

What information I collect

I only collect what I need to arrange and deliver your reading or Reiki session:

• Your name
• Your phone or WhatsApp number and/or email address
• Booking details, such as the service you've chosen, your preferred date and time, and any questions you'd like answered
• Anything you choose to share with me before or during a reading, for example about a loved one in Spirit
• Your review, if you choose to leave one. If I add it to my website, I never publish your name.
• Payment confirmation, such as the amount and date you paid. Payments are made through Monzo (bank transfer) or PayPal (international clients), and I never see or store your card details.

How I collect it

• When you message me on WhatsApp
• When you fill in an enquiry form or send a message on TikTok, Instagram or Facebook
• When you contact me through this website
• When you make a payment or leave a review

Why I use it

I use your information to:

• Reply to your enquiry and arrange your booking
• Deliver your reading or Reiki session
• Confirm payment and keep basic business records
• Email you once after your reading to thank you and ask for your feedback

Under UK data protection law (UK GDPR), I rely on the following reasons for using your information: it's needed to provide the service you've asked for, it's needed to keep records the law requires, or, for anything else, you have given your consent.

I will never sell your information, and I won't send you marketing messages unless you've asked me to. The only exception is that I may email you once after your reading to ask for your feedback. I won't add you to a mailing list or send you any further emails unless you ask me to.

Keeping your readings confidential

Readings can be deeply personal. Anything you share with me about yourself or your loved ones stays between us. I don't record calls, and I don't share details of your reading with anyone else.

Who else may handle your information

To run my practice, I use a few trusted services that process information on my behalf:

• WhatsApp, for messages and calls
• TikTok, Instagram and Facebook, if you contact me through them
• Monzo and PayPal, for payments
• Square, for online booking and appointment scheduling
• Web3Forms, to deliver the reviews you submit through the website to my email
• Cloudflare, which hosts this website

Each of these services has its own privacy policy. I don't share your information with anyone else unless the law requires me to.

How long I keep it

• If you enquire but don't book, I delete your details within 12 months.
• If you book, I keep basic booking and payment records for up to 6 years, because the law requires me to keep financial records for tax purposes.
• You can ask me to delete our WhatsApp conversation at any time.

Your rights

You have the right to:

• Ask for a copy of the information I hold about you
• Ask me to correct anything that's wrong
• Ask me to delete your information
• Object to, or ask me to limit, how I use it
• Withdraw your consent at any time

To use any of these rights, just get in touch. I'll respond within one month.

Making a complaint

If you're unhappy with how I've handled your information, please tell me first so I can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

I may update this page from time to time. The date at the top shows when it was last changed.